Duo Mobile – Unsupported Devices

Devices that cannot run Duo Mobile v4.85+ due to operating system limitations

How to check your OS version
  • iPhone / iPad: Settings → General → About → iOS / iPadOS Version
  • Android: Settings → About Phone → Android Version
  • Apple Watch: Watch app on iPhone → General → About → Software Version

If your version is below the minimum and your device appears below, you are affected.

Android — Max OS Below Android 11

Affected
Legend: Max Android 10 Max Android 9
Samsung
Galaxy S / Note / A / M Series
6 models
Galaxy S9 / S9+● Android 10
Galaxy Note 9● Android 10
Galaxy A10 / A10e / A10s● Android 10
Galaxy A20 / A20e / A20s● Android 10
Galaxy A01 / A01 Core● Android 10
Galaxy M10 / M20 / M30● Android 10
Google Pixel
Pixel Series
1 model
Pixel 1 / Pixel XL (2016)● Android 10
Motorola
Moto G / E / Z Series
6 models
Moto G6 / G6 Plus / G6 Play■ Android 9
Moto G7 / G7 Plus / G7 Play / G7 Power● Android 10
Moto G8 / G8 Plus / G8 Play / G8 Power● Android 10
Moto E6 / E6 Plus / E6 Play■ Android 9
Moto E7 / E7 Plus / E7 Power● Android 10
Moto Z3 / Z3 Play● Android 10
Moto Z4● Android 10
LG
Exited smartphone market 2021 — no future updates
5 models
LG G7 ThinQ● Android 10
LG V40 ThinQ● Android 10
LG Stylo 6● Android 10
LG K51 / K61 / K71● Android 10
LG Q70 / Q92● Android 10
Nokia
HMD Global / Nokia Mobile
3 models
Nokia 9 PureView● Android 10
Nokia 8.1 / Nokia 8 Sirocco● Android 10
Nokia 3.2 / 2.2● Android 10
Nokia 1 Plus / Nokia 1.3● Android 10
Sony
Xperia Series
3 models
Xperia XZ3 / XZ2 / XZ2 Compact● Android 10
Xperia L4 / L3● Android 10
Xperia 8 / Xperia 8 Lite● Android 10
Xiaomi / Redmi / POCO
MIUI Devices
3 models
Redmi Note 8T● Android 10
Redmi 8 / 8A● Android 10
Redmi 9 / 9A / 9C● Android 10
OPPO / Realme
ColorOS / Realme UI Devices
3 models
Realme 5 / 5 Pro / 5s● Android 10
Realme C3 / C11 / C12 / C15● Android 10
OPPO A31 / A15 / A15s● Android 10
Huawei / Honor
Note: Huawei devices lack Google Play Services
6 models
Huawei P30 / P30 Pro● Android 10
Huawei P40 / P40 Pro● Android 10
Huawei Mate 30 / 30 Pro● Android 10
Huawei Nova 5T● Android 10
Honor 8X / 9X / 10● Android 10
Honor 20 / 20 Pro● Android 10
TCL / Alcatel
Budget Tier Devices
3 models
TCL 10L / 10 Pro● Android 10
Alcatel 3X (2020) / 1S / 1V● Android 10
Alcatel 1L Pro● Android 10
ASUS
Zenfone Series
1 model
Zenfone Max Pro M1 / M2● Android 10

Apple — Max OS Below iOS / iPadOS 16

Affected
Legend: Max iOS/iPadOS 15 Max iOS 12 or older
iPhone
Requires iOS 16 for Duo Mobile 4.85+
5 models
iPhone 5s / 6 / 6 Plus ● iOS 12 max
iPhone 6s / 6s Plus ▲ iOS 15 max
iPhone SE (1st generation, 2016) ▲ iOS 15 max
iPhone 7 / 7 Plus ▲ iOS 15 max
iPhone 8 / 8 Plus / iPhone X † ▲ iOS 16 (EOL) †
iPad
iPad / iPad mini / iPad Air / iPad Pro — all generations
10 models
iPad (4th gen, 2012) and older ● iOS 10 max
iPad Air (1st gen, 2013) ● iOS 12 max
iPad Air 2 (2014) ▲ iPadOS 15 max
iPad mini (1st–3rd gen, 2012–2014) ● iOS 12 max
iPad mini 4 (2015) ▲ iPadOS 15 max
iPad (5th gen, 2017) ▲ iPadOS 15 max
iPad Pro 9.7" (2016) ▲ iPadOS 15 max
iPad Pro 10.5" (2017) ▲ iPadOS 15 max
iPad Pro 12.9" (1st gen 2015 / 2nd gen 2017) ▲ iPadOS 15 max
iPod touch (all generations) ▲ iOS 15 max
Apple Watch
Duo Watch app — requires paired iPhone on iOS 16+
4 models
How Apple Watch is affected: The Duo Mobile Apple Watch companion app works only when your paired iPhone is running iOS 16 or later. If your iPhone is on the affected list, Duo Push will also stop working on your Watch regardless of which Watch model you have. Additionally, the Watch models below have hardware-capped watchOS versions that cannot support the full Duo companion app.
Apple Watch (1st gen / "Series 0", 2015) ● watchOS 4 max
Apple Watch Series 1 (2016) ● watchOS 4 max
Apple Watch Series 2 (2016) ● watchOS 5 max
Apple Watch Series 3 (2017) ▲ watchOS 8 max

† iPhone 8, 8 Plus, and X can run iOS 16 (meeting the technical minimum), but iOS 16 reached end-of-life and no longer receives Apple security patches. UCI IT strongly recommends upgrading to a device that supports iOS 17 or later for continued security.